Shipping policy

Shipping Policy

Shipping starts at $6.00 for baby/toddler items & may cap out at $8.00 for heavier items.

 

Address Changes

If your shipping address changes before your order ships, please contact us at southernrootsco25@gmail.com to request an address update. This change must be made before your order is shipped. Once you receive a shipping notification, we can no longer update the address for that order. Please note: Updating your address in your online account does not automatically update pending orders. You must contact us directly to change the address for any pending orders.

 

If your order is returned or lost due to an incorrect or outdated address not being updated, you will be responsible for paying all shipping fees to reship the order to the correct address.

 

Lost, Stolen, or Damaged Packages

We are not responsible for lost, stolen, or damaged packages. When placing an order with Southern Roots Co., you have the option to purchase additional shipping insurance through Ship Safely Protection, which covers your package against loss, theft, or damage during transit. We highly recommend purchasing this insurance, as once your package has shipped from our warehouse, Southern Roots Co. is no longer responsible for the items. You will need to go online at USPS to open a claim and the carrier will communicate with you. We will not refund, discount, credit, or exchange items that are lost or stolen. If you need help with a claim please send us a email. If your order is over 120 days old USPS will not allow a claim to be filed. The earlier you file, the better chance you have of usps locating your package, and/or issuing you a refund. 

 

All claims should be resolved directly with USPS or Ship Safely.